Terms of Service
Updated June 2026
See our Return & Refund Policy for cancellation before shipment, RTO handling, and non-returnable situations.
1. Eligibility
You must be at least 18 years old and capable of entering a binding contract under Indian law to use Gia Helps.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. The Service
Gia Helps provides digital mental wellness support, therapist matching and bookings, optional assessments (such as WHO-5, GAD-7, and PHQ-9), AI-assisted voice tools supervised by licensed therapists where applicable, voice analysis features, and e-commerce for the Gia Ring wearable.
We may update, suspend, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted availability.
3. Not emergency care or medical diagnosis
Gia Helps is not an emergency service and is not a substitute for in-person medical care, psychiatric emergency services, or crisis intervention.
Assessments, AI tools, and voice analysis provide informational support only. They do not constitute a medical or psychiatric diagnosis. If you are in crisis, call 112 or a local mental health helpline immediately.
Therapy and supervised tools are subject to your assigned therapist’s professional judgment and applicable clinical guidelines.
4. Accounts and security
You are responsible for keeping your login credentials confidential and for activity under your account. Notify us promptly at contact@giahelps.com if you suspect unauthorized access.
You agree to provide accurate registration information and to update it when it changes.
5. Acceptable use
You agree not to misuse the Service, including: violating law; harassing others; attempting unauthorized access; scraping or reverse-engineering the platform; uploading malware; or using the Service to provide unlicensed clinical care to third parties.
We may suspend or terminate accounts that violate these Terms or pose risk to users, therapists, or the platform.
6. Therapy, video, and AI voice sessions
Where you use video sessions, AI voice tools, or recordings, you consent to capture and processing of audio (and video if enabled) as described in our Privacy Policy, for supervision, quality, and care coordination with your therapist.
Session data is handled under our Privacy Policy and applicable retention rules reviewed with legal counsel.
7. Gia Ring store — orders, payment, and delivery
Product prices, shipping, and applicable GST are shown at checkout and locked on your order. You must complete payment through Razorpay’s secure checkout; we do not store your full card or UPI credentials.
Delivery is fulfilled via Shiprocket or couriers appointed through them. Risk of loss passes in accordance with applicable law once the carrier accepts the shipment.
GST tax invoices may be downloaded from your order page after payment when seller GST details are configured.
8. Returns and refunds
See our Return & Refund Policy for cancellation before shipment, RTO handling, and non-returnable situations.
See our Return & Refund Policy for cancellation before shipment, RTO handling, and non-returnable situations.
9. Intellectual property
Gia Helps branding, software, content, and design are owned by Velectron Labs or its licensors. You receive a limited, non-exclusive licence to use the Service for personal, non-commercial purposes in accordance with these Terms.
You retain rights in content you submit, but grant us a licence to host and process it to operate the Service.
10. Third-party services
The Service integrates third parties such as Razorpay (payments), Shiprocket (logistics), Supabase (authentication and data), Daily.co or similar (video), and Hume or similar (voice analysis). Their terms and privacy policies apply to their handling of your data.
11. Disclaimers and limitation of liability
The Service is provided “as is” and “as available” to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement where allowed.
To the maximum extent permitted by applicable law, Velectron Labs and its directors, employees, and partners are not liable for indirect, incidental, special, or consequential damages arising from your use of the Service. Our aggregate liability for direct damages relating to a store purchase is limited to the amount you paid for that order in the twelve months preceding the claim, except where law does not permit such limitation.
12. Indemnity
You agree to indemnify and hold harmless Velectron Labs from claims arising from your misuse of the Service, violation of these Terms, or infringement of third-party rights, except to the extent caused by our gross negligence or wilful misconduct.
13. Governing law and disputes
These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to applicable consumer protection laws that may provide you additional remedies in your place of residence.
14. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms on this page with an updated date. Continued use after changes constitutes acceptance of the revised Terms where permitted by law.
15. Contact
Questions about these Terms: contact@giahelps.com. Include your account email and, for order issues, your order ID.
Contact
Email: contact@giahelps.com
Phone: +91 9632010626 (Mon–Sat, 10:00 am – 6:00 pm IST)
Velectron Labs Private Limited
CIN: U31900KA2018PTC117988
H.N. 115-C, The Mark Residences, NRI Layout Main Rd, 1st Block, Ramamurthy Nagar, Bengaluru, Karnataka 560016, India