Return & Refund Policy
Updated June 2026
This Return & Refund Policy applies to purchases of the Gia Ring and related products sold through Gia Helps (giahelps.com) by Velectron Labs Private Limited (“we”, “us”). By completing a purchase you agree to this policy in addition to our Privacy Policy.
Order cancellation before shipment
If your order is still awaiting payment, you may cancel it from your account orders page.
After payment is captured but before the order is shipped, contact us at contact@giahelps.com to request cancellation. We will review your request; refunds before shipment are at our discretion and are not self-service in the app.
Returns after delivery
Customers cannot request a refund directly in the app. If you need to send a product back, you may request a return after delivery.
If you receive a defective or incorrect item, request a return within 7 days of delivery with your order ID and a short reason. We may arrange a return pickup through our logistics partner (Shiprocket) or ask you to ship the item back as instructed.
The item must be unused, in original packaging, with all accessories. Ring size exchanges are treated as a return and repurchase unless we agree otherwise in writing.
Refunds (after return is approved)
A refund is not automatic when you request a return. Our team reviews your return, arranges pickup or return shipping, and inspects the package when it reaches us.
If we approve the return, we may issue a refund to your original payment method via Razorpay. The refund amount is decided by us and is typically the order total minus delivery and shipping charges (delivery charges are non-refundable).
Approved refunds usually reflect within 5–10 business days depending on your bank or UPI provider.
Non-returnable situations
We may decline returns if the product shows signs of use, damage not present at delivery, or missing packaging.
Delivery failures marked as RTO (return to origin) are reviewed case-by-case; shipping charges may be deducted from any refund we choose to issue.
How to request a return
Log in → My orders → select your delivered order → Request a return with a short reason.
Our team will contact you with return pickup or shipping instructions. You will see status updates on the order page (return requested → refund processing, if a refund is approved).
For questions before or after delivery, email contact@giahelps.com and include your order ID.
Payment & logistics partners
Payments are processed by Razorpay Software Private Limited. Shipping and return pickups may be fulfilled by Shiprocket (or couriers appointed through them). We do not store your full card or UPI credentials on our servers.
Contact
Email us at contact@giahelps.com with questions about returns or refunds.
Include your order ID (shown on the order confirmation page and in your account).